Refund & Returns Policy

At Vogue Avenue, our mission is to provide high-quality children’s products, clothing, and gear backed by dependable service and care. Your satisfaction matters to us, and we want you to feel confident with every purchase for your little ones. If for any reason your order does not meet your expectations, our return and refund process is designed to be simple, clear, and stress-free.

Return Eligibility

We accept returns within 30 days of the delivery date. To qualify for a return, the item(s) must meet the following conditions:

  • Unworn, unwashed, unused, and in original condition (important for children’s clothing and baby items)

  • Returned in original packaging, including all tags, parts, manuals, and accessories

  • Proof of purchase must be provided

  • health, safety, and hygiene reasons, certain items like opened pacifiers, feeding accessories, or used baby care items cannot be returned unless defective.

  • If you accidentally placed the wrong order, the return shipping cost will be your responsibility. We do not accept returns beyond the 30-day window.

Return Method

All returns are handled by mail only. We do not accept in-store returns for online purchases at this time.

Return Label

A prepaid return shipping label is included for eligible returns that meet our return criteria. If a return is due to a customer ordering error or change of mind, return shipping costs may be deducted from the refund.

To return an item:

  1. Repack the item securely in its original packaging with all tags attached.

  2. Attach the prepaid return label to the outside of the package.

  3. Drop off the package at the nearest shipping carrier location listed on the label.

If you have misplaced your return label, please contact our support team to request a new one.

Restocking Fee

There is no restocking fee. Returns are completely free of charge for items that meet the return criteria.

Damaged or Defective Items

If your order arrives damaged or defective, we’re here to help keep your little one safe and happy. Please follow the steps below:

  • Take clear photos of the damaged or defective item(s)

  • Contact our customer service within 7 days of delivery

  • Email the photos along with your order details to: support@vogueavenueus.com

Claims submitted after 7 days of delivery or without photo evidence may not be eligible for a refund, replacement, or store credit.

Refund Processing

Once we receive and inspect your return, please allow up to 7 business days for your refund to be processed. Refunds will be issued to the original payment method used during checkout.

Shipping Information

  • Processing Time: 0–2 business days

  • Transit Time: 3–5 business days

  • Total Delivery Time: 3–7 business days

  • Order Cut-Off Time: 05:00 PM

  • Shipping Method: Free Shipping (or update if you charge a flat rate)

  • Shipping Region: United States only (or update if applicable)

 

Contact Information

If you have any questions regarding your return or need assistance, please contact us:

Vogue Avenue
Website: https://vogueavenueus.com/
Phone: +1 (313) 395-2040
Email: support@vogueavenueus.com

Business Address: 13101 W Warren Ave Unit 3, Dearborn, MI 48126, United States

Customer Support Hours: Monday-Saturday: 10:00 AM–6 :00 PM (PST)
Response Time: Our customer support team responds to all inquiries within 24 hours.